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weedtime

World War 3 |Basic Troubleshooting

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Hey Soldiers,

The steps below list the most common fixes with known errors, bugs, and general weirdness. Before trying any of these please check for any announcements regarding ongoing issues in Known Issues and Fixes

 

 

1. Try turning it off and back on again 
Restarting your computer, or “power cycling” as it is known in tech support, can solve a whole range of issues, you should always try this first.

 

  1. Press the Windows Icon
  2. Click on the power icon
  3. Select Restart

 

2. Remove all launch options
When we are in early access, players recommended all types of Steam launch commands to improve performance. We recommend removing all of these to ensure they are not the cause of any issues.

 

  1. Go to your Steam library
  2. Right Click on World War 3 and select Properties
  3. Click on the Set Launch Options
  4. Remove all text from the input box and press OK

 

3. Verify the integrity of the game files
Files can become corrupt, accidentally deleted, or just magically disappear, this will check the files and replace them if necessary.

 

  1. Go to your Steam library
  2. Right Click on World War 3 and select Properties
  3. Click on the Local Files tab and then Verify Integrity of Game Files

 

4. Manually remove configuration settings
Sometimes things can go a bit wrong with the user settings - removing them completely is the easiest way to remedy some of these problems.
REMOVING THIS FILES WILL REMOVE ALL CUSTOM KEY-BINDS, GRAPHICAL SETTINGS, AND SENSITIVITY SETTINGS!

 

  1. Press Windows Key+R
  2. Type in %localappdata% and then press Enter or OK
  3. Navigate to WW3\Saved\Config\
  4. Delete the folder WindowsNoEditor
  5. Follow the instructions in step 3 to replace the files.


5. Update Windows
Windows updates include a whole host of backend services which WW3 requires to be in place for it to run correctly.  Keeping your Windows up to date also keep you protected from any security issues found in the previous version, so in general, it’s just a good idea.

 

  1. Press Windows Key+R
  2. Type in ms-settings:windowsupdate for Windows 10 users or wuapp.exe for older Windows installs and press Enter or OK
  3. Click on Check for updates
  4. Allow updates to complete and restart your computer.


6. Update your graphics card drivers
When graphics drivers become corrupt or outdated they can cause all types of issues - make sure your drivers are on the latest version.

 

NVIDIA: If installed GeForce Experience can be used to check and update the drivers automatically or you can visit: http://www.geforce.com/drivers to do it manually.

AMD: Go to the AMD website and autodetect or manually select your driver here: https://support.amd.com/en-us/download

 

It is also worth noting that sometimes a complete uninstall and clean reinstall of your drivers can be beneficial to eliminate the drivers as being the cause of an issue.  For this, I recommend using Display Driver Uninstaller, head to their website for instructions and the application.


7. Run Steam and Game files as Admin
When updating to Windows 10, or reinstalling Windows with multiple disc drives on a system, permission issues can occur where Steam cannot write files to the system it is installed on. A common fix for this to run Steam with Admin privileges. To test if this is causing the issue you’re experiencing please follow these instructions.

 

  1. Go to your Steam installation folder, usually C:\Program Files (x86)\Steam
  2. Right-Click on Steam.exe and select Properties
  3. Go to the Compatibility tab and check box Run this program as an administrator

Repeat the steps for this files (Marked on blue color):

WW3-Win64-Shipping.exe        C:\Program Files (x86)\Steam\steamapps\common\World War 3\WW3\Binaries\Win64
WW3_launcher.exe                    C:\Program Files (x86)\Steam\steamapps\common\World War 3

EasyAntiCheat.exe                    C:\Program Files (x86)\EasyAntiCheat

Save the changes clicking Apply then OK.

 

8. Disable unwanted programs which may cause conflict with game files.

  • Press [Windows Key] + R
  • Type msconfig and press Enter
  • Click on the Services tab
  • Check Hide all Microsoft services, so you don't end up accidentally disabling a key process.
  • Uncheck unwanted programs.
  • Click on the Startup tab then open Task manager.
  • Turn off all unwanted programs.
  • Apply changes after each step.
  • Restart your computer.

 

9. Clean your system registry (Recommended for "0x" errors)

Each time you install a program, it makes modifications to the system registry, which is a database that stores configuration settings and options for your Operating System and other software. Over time, the system registry can become quite bloated and adversely affect your system's performance.
You can use known program which is
CCleaner

 

10. Check that Easy Anti-Cheat is running correctly
EAC needs to be running in the background for the game to launch and function correctly.

Check that the EAC service is on your system:

 

  1. Press Windows Key+R
  2. Type in services.msc and then press Enter or OK
  3. Look through the list for EasyAntiCheat
    1. This should be set Manual under Startup Type. If it isn’t please do the following
      1. Right-Click on it and select Properties
      2. Click on the drop-down box next to Startup Type and select Manual and press OK to apply and close the dialogue box.
  4. If this is missing please navigate to C:\Program Files (x86)\EasyAntiCheat
  5. Delete EasyAntiCheat and EasyAntiCheat.sys
  6. Then navigate to C:\Program Files (x86)\Steam\steamapps\common\World War 3\EasyAntiCheat and open EasyAntiCheat_Setup then check if World War 3 is selected from the game list and hit Repair Service
  7. Start WW3 and check for EasyAntiCheat service by following steps 1-3

 

11. Add exception rules to your anti-virus and firewalls
Some anti-virus and firewalls can be overprotective and see WW3 associated executables, and files as potentially harmful, blocking them from running correctly or at all.

 

As the range of anti-virus and firewall applications is so large we are unable to give instructions for your specific software. Please use Google to find out how to add exceptions for the following files:

WW3-Win64-Shipping.exe        C:\Program Files (x86)\Steam\steamapps\common\World War 3\WW3\Binaries\Win64
WW3_launcher.exe                    C:\Program Files (x86)\Steam\steamapps\common\World War 3

EasyAntiCheat.exe                    C:\Program Files (x86)\EasyAntiCheat

Adding rules in windows 10.

1. Navigate to Control Panel, System and Security and Windows Firewall.

2. Select Advanced settings and highlight Inbound Rules in the left pane.

3. Right-click Inbound Rules and select New Rule.

4. Select Program and click next.

5. Copy path to the program from above (e.g. C:\Program Files (x86)/XXXX/XX/XXX) click Browse...

then in opened window select "exe. file" and click open, click next.

6. Select Allow the connection in the next window and hit Next.

7. Tick boxes in all three profile types and click Next.

8. Name the rule something meaningful and click Finish.

9. Repeat for rest of the files. (We need 3 new rules in total)

 

12. Connect directly to your router/modem

Connection timeouts, network lag input detection, and disconnected from host issues can be caused by a poor connection to your router.

We have found that despite positive ping and speed tests that the overall connection quality over an extended period of time can be less than impressive with some player’s WiFi connections. It is worth directly connecting to your router/modem with an ethernet cable to ensure the best connection possible.

 

13. Enable Port Forwarding for World War 3
Routers will sometimes block incoming traffic which is required for programs and games to work correctly.

 

Aside from disabling the firewall on your router completely, which is not recommended, you can add exceptions for the specific ports which the game uses. This allows the game to send and receive data without interruption from your router.

portforward.com is a resource I have used for many years and has a page specifically for WW3 and guides for a wide range of routers. 

 

14. Attempt tethering to a mobile device
Although not recommended for playing the game, tethering to a mobile device and using the mobile data connection can determine if a game loading issue is being caused by your router or ISP.

Due to the large number of ways this can be done please search Google for the best method of tethering/creating a mobile hotspot.

 

15. Uninstall/reinstall World War 3
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly.  To fix this we need to completely uninstall WW3 and associated files. 

 

  1. Uninstall WW3
    1. Go to your Steam library
    2. Right Click on World War 3 and select Uninstall
    3. A window will pop up asking for confirmation, click on Delete
  2. Remove associated files
    1. Press Windows Key+R
    2. Type in %localappdata% and then press Enter or OK
    3. Delete the folder WW3 (All your settings in the game will be lost)
    4. Navigate to Program Files (x86)\ and delete EasyAntiCheat folder.
    5. Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder World War 3
    6. In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
    7. Restart Steam.
    8. Run the CCleaner (Step 9).
  3. Reinstall World war 3.

 

Best regards, weedtime.

 

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